When your fiber optic network stops working, begin with a structured approach. First, check the basics—look for power issues on your optical network terminal and inspect all cables for visible damage. Are you experiencing issues with your internet connection, and you suspect that your Optical Network Terminal (ONT) box might be the culprit? Resetting your ONT box can often resolve connectivity problems, but it's essential to do it correctly to avoid any unintended consequences. If you need help finding your ONT, look for a small black/grey or white box, mounted to a wall within your property (usually on the ground floor). Your ONT is typically located in your garage, basement or outside your home within a few feet of your home's power box. When you re-fitted the SH2, did you remember to set the FTTP soft-switch in the hub manager Have tried different Ethernet cables, will try connecting to the ONT using PPPoE, I haven't tried.
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